• Safekeep

Aon and Safekeep explore "intelligent automation" for claims at Tech Perspectives LIVE

Updated: Jun 5

On May 25th, 2021, Safekeep showed how it combines deep insurance expertise and leading-edge AI solutions to drive profitability and improve loss ratios.

6 key takeaways:

1. Insurers are concerned about driving profitable growth and efficiency without compromising customer experience

2. Innovators who focused on end-to-end automation, as opposed to just the customer experience, had margins that were 16 points higher than the industry average

3. There’s a difference between “digitization” and “automation”. Digitization is about reducing friction in paper or voice-based processes. Automation is about improving the end-to-end customer journey.

4. Start incrementally with high volume, simple, tedious, and repetitive processes.

5. Then land and expand with transformational ideas that look end-to-end.

6. Automation requires harvesting of data from new and existing sources, e.g., government data, social media, sensors, telematics, and more.

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